Privacy Policy
We, at Koala, a platform of Vizo, Co. ("Vizo"), are always committed to protecting your privacy and encourage you to read and learn more about the terms of our privacy policy ("Privacy Policy"). By visiting Koala's online website (collectively, including all content and functionality available through the koala.lol domain name, the "Site"), or mobile application (the "App"), submitting information or using any of our services (the "Service"), you (the terms "you", "your" and "yours," shall refer to any and all users of this Site (the "User") acknowledge that you accept the practices and policies outlined in this Privacy Policy. Terms not defined herein shall have the meaning as provided in Koala's Terms of Service, found at koala.lol/terms, and incorporated herein.
WE MAY MODIFY THIS PRIVACY POLICY AT ANY TIME, IN OUR SOLE DISCRETION, AND SUCH MODIFICATION SHALL BE EFFECTIVE IMMEDIATELY UPON EITHER POSTING OF THE MODIFIED PRIVACY POLICY ON THE SITE, ON THE APP, OR NOTIFYING YOU. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is collected. AGREE TO REVIEW THIS PRIVACY POLICY PERIODICALLY TO ENSURE THAT YOU ARE AWARE OF ANY MODIFICATIONS. YOUR CONTINUED ACCESS OR USE OF THE SITE AND/OR THE APP SHALL BE DEEMED YOUR CONCLUSIVE ACCEPTANCE OF THE MODIFIED PRIVACY POLICY.
This Privacy Policy is effective as of June 23, 2020.
The Service
The key functionality of Koala is to provide to provide a platform designed to pair individuals (“Users”) together, based on compatibility and other factors, and to enable individuals to chat and communicate online through various media including text and picture sharing (collectively, the “Service”)..
What Koala Collects and Shares About You
By visiting and interacting with Koala, its App and/or its Service, you provide us with Personal Information which may include, but is not limited to, the following: (1) Personally Identifiable Information: may include, without limitation, information provided when you register to use the App and/or the Service, including your unique username, password, name, profile picture, date of birth, phone number, email address, messages to other users of the App and the Service, use information regarding your use of the Service, profile picture that you upload via the App or the Service, and browser information. (2) The information you choose to provide above may be shared with your contacts on our service. You have total control over your profile information and you can access to modify at any time. Your username and profile picture (collectively, your “Profile”) is available to other users of the Service who are connected to you on our service. Your Profile is not discoverable by users who are not in the same invitation group as you (collectively, the “Circle”). You may choose to “block” any user on our platform to prevent unwanted access of your Personal Information. (3)You’ll provide us whatever information you send through the services. Keep in mind that the users you send texts, images, and any other content to can always save that content by various means such as screenshooting and share that outside the app. Although that is against our Community Guidelines and will result in an immediate termination of that users’ account, we are unable to prevent them from doing so at this time. Therefore, don’t send messages or share content that you wouldn’t want someone to save or share, we do not have full control over other users’ behaviour. When you contact Koala Support or communicate with us in any other way, we’ll also collect whatever information you volunteer.
User Contributed Content
When you use our Service, we collect information about which of those services you’ve used and how you’ve used them. We might know, for instance, that you used one of the story stickers in app and the number of times you have used this sticker. Here’s a fuller explanation of the types of information we collect when you use our services: (1) Usage Information. We collect information about your activity through our services. We may collect information including but not limited to how you interact with the services, such as whose story you view or the number of times you commented on stories or posted one. User Contributed Content includes creating or uploading different kinds of content to the App, including without limitation, photos, text, messages, posts, html, URLs, pictures and other content (collectively, “User Contributed Content”), and the metadata that is provided with the content. As you upload User Contributed Content you should be mindful of your privacy as well as the privacy of others. (2) How you communicate with other Koala users, such as their names, the time and date of your communications, the number of messages you exchange with your friends, which friends you exchange messages with the most, and your interactions with messages (such as when you open a message or capture a screenshot). We allow you to share text messages, photos, screenshots, videos and other forms of communications on our service with other users, and if you choose to do so your text messages, photos, screenshots, videos and other communications may be stored on our servers. In addition, if you choose to share these items with other users, we may not be able to remove them from our servers or make them unavailable to anyone you have shared them with. Sending and sharing text messages, photos, screenshots, videos or other communications on our service is your decision. By choosing to share that information, you should understand that you may no longer be able to control how that information is used and that it may become publicly available. We are not responsible for any use or misuse of information you share. (3) Device Information. We collect device-specific information, such as the hardware model, operating system version, unique application identifiers, unique device identifiers, browser type, language, wireless network, none direct display of content moderation, and mobile network information (including the mobile phone number). (4) User content e.g. photos, screenshots, comments, and other materials that you create on the service may also be collected. Your stories are automatically deleted 24-hours after having been posted. We archive the story’s statistics, namely the number of views, the viewers, and number of comments among other things. However, we do not save the actual story picture; that is automatically destroyed from our servers after the 24-hour mark. (6) Information Collected by Cookies and Other Technologies. Like most online services and mobile applications, we may use cookies and other technologies, such as web beacons, web storage, and unique advertising identifiers, to collect information about your activity, browser, and device. We may also use these technologies to collect information when you interact with services we offer through one of our partners, such as commerce features. Most web browsers are set to accept cookies by default. If you prefer, you can usually remove or reject browser cookies through the settings on your browser or device. Keep in mind, though, that removing or rejecting cookies could affect the availability and functionality of our services. To learn more about how we use cookies and your choices, please check out our Cookie Statement. To learn more about how third parties use these technologies on our services, be sure to read the Analytics and Advertising Services Provided by Others section of our privacy policy. (8) Log Information. We also collect log information when you use our website. That information includes, details about how you’ve used our services, device information such as your web browser type and language, access times, pages viewed, IP address, identifiers associated with cookies or other technologies that may uniquely identify your device or browser, and pages you visited before or after navigating to our website. If you contact us by email and other means (Snapchat, Instagram, etc) we may keep a record of your contact information and correspondence and will use these contact info and correspondence if we respond to you.
Automatic Information
We may receive and store certain types of information whenever you interact with us. Koala may automatically receive and record information on our server logs from your browser including your IP address, Koala cookie information, and the information you request. Koala may use this traffic data to help diagnose problems with its server, analyze trends and administer the App and the Service. We may also automatically collect usage information, such as the numbers and frequency of users of our App and Service and their components. Koala may use this data in aggregate form, that is, as a statistical measure, but not in a manner that would identify you personally. This type of aggregate data may enable us to figure out how often customers use parts of the App and the Service, so we can make the App and the Service appealing to as many users as possible. As part of this use of information, we may provide aggregate information, not information about you personally, to our partners about how our users, collectively, use the App and the Service.
Use of Personal Information by Third Parties
Protecting user privacy and personal information is a top priority for us. We process your personal information to improve and enforce our security measures, combat spam, malware, malicious activities, or security risks, and to monitor and verify your identity so that unauthorized users do not access your account with us. Access to any user information is restricted to our employees, contractors, agents, and third-party service providers ONLY whom needs to know the information in order to provide, operate, develop, maintain, support, and optimize the our service experience and security. We use password protection, access logs, and system monitoring to safeguard the confidentiality and security of all user information. Due to the inherent nature of the internet and related technology, we do not guarantee the protection of information under our control against loss, misuse, or alteration.
Publicly Available Information
Please note that certain information, including without limitation, your public user profile information (including username, public photo, etc.), will be available to the Internet's general public if malicious users decide to share your information via screenshots or other methods; therefore you should exercise discretion when using the Service. Personal information disclosed by you may be collected by other third parties or users of such Services and may result in unsolicited messages or may be shared with or disclosed to other third parties. We are not responsible for protecting such information that you may disclose to third parties through our Service (for example, sending your personal telephone number to another user through the Service). To the extent that you use a profile that may be available to others on our Service, you are solely responsible for its content and accuracy at all times. To edit, change, or delete such information, follow the instructions provided on our Service.
Use of Cookies
We may use cookies to manage our users' sessions and to store preferences, tracking information, and language selection. Cookies may be used whether you register with us or not. “Cookies” are small text files transferred by a web server to your device’s internal storage, therefore stored on your computer. The types of information a cookie collects include the date and time you visited, your browsing history, your preferences, and your username. In some instances, our third party service providers may use cookies. We cannot control or access cookies used by third party service providers. This Privacy Policy covers only Cookies used by us, and not any cookies used by third parties. You have the ability to either accept or decline the use of cookies on your computer, whether you are registered with us or not by clicking ok in the web site pop up window related to the use of cookies. Typically, you can configure your browser to not accept cookies. However, declining the use of cookies may limit your access to certain features of the App and the Service, including without limitation, certain interactive features of the App.
Transference of Service
If Koala or its assets are acquired, member information would be one of the assets that is transferred or acquired by a third party.
Children's Privacy
Koala does not direct the App or its Service at children under 13 years of age, and the App and the Service are not intended to be viewed or used by them. Pursuant to the requirements of the Children's Online Privacy Protection Act (“COPPA”) in the United States, Koala will not knowingly collect personally identifiable information from children under the age of 13 without first obtaining parental consent, and to the extent such information is inadvertently collected, Koala will make every commercially reasonable effort to obtain permission from the child's parent and/or permanently delete the information once it has actual knowledge of such collection. Children should always get permission from their parents before providing any information about themselves (including without limitation first and last names, home addresses, e-mail addresses, telephone numbers and dates of birth) to others, whether via the Internet or any other means.
Government Requests for Information
We may notify affected users of any emergency government or law enforcement requests for their account information, however, we are not required to do so and may, in fact, be precluded from doing so by applicable law. Furthermore, we may disclose account information to a government agency or to law enforcement in response to a valid emergency disclosure request. In connection with any such request, we will require that any such law enforcement or government agency comply with basic principles of free expression, clearly state the legal reason for ascertaining the requested information, and respect the security and infrastructure of the App and the Service by not building any security kinks into our backend. Koala will evaluate all emergency disclosure requests on a case-by-case basis in compliance with relevant law. Furthermore, if Koala receives information that provides us with a good faith belief that there is an exigent emergency involving the danger of death or serious physical injury to a person, we may provide information necessary to prevent that harm, if we have it. We may not comply with requests for a variety of reasons, including, but not limited to, a request that fails to identify a Koala account or a request that is overly broad, in which case we may seek to narrow that request. Koala will comply with all applicable laws regarding any government or emergency request for information.
Email Contact
Accepting our privacy policy, you give the express consent to Koala to contact you and/or send to you commercial communications by any means, including electronic communications, to inform about our products, services, offers, or any commercial content related to us or our products or services which, at Koala's discretion, may be interesting to you. If you do not want to receive commercial communications, you can always opt-out by following the unsubscribe instructions provided in each such communication. [To opt-out of commercial communications sent by any medium, including third party social networks, you can opt-out at any time by logging into the website/app and adjusting your user preferences in your account profile by unchecking the relevant boxes.] Please note that even if you opt-out from receiving commercial communications, you may still receive administrative communications from Koala, such as transaction confirmations, notifications about your account activities (e.g., account confirmations, password changes, etc.), and any other important announcements.
Account Information Access and Deletion
Access and Updates. We strive to let you access and update the personal information that we have about you. There are limits though to the requests we'll accommodate. We may reject a request for a number of reasons, including, for example, that the request risks the privacy of other users or is unlawful. You can access and update your account information right in the app by visiting the app's Settings page. If you need to access, update, or delete any other personal information that we may have, you can put in a request here. Because your privacy is important to us, we may ask you to verify your identity or provide additional information before we let you access or update your personal information. You can also remove our service from your mobile device or process account deletion. Revoking Permissions. If you change your mind about our ongoing ability to collect information from certain sources that you have already consented to, such as your phonebook, camera, photos, or location services, you can simply revoke your consent by changing the settings on your device if your device offers those options, but this may result in certain services to lose full functionality. Account Deletion. You can remove your data anytime you want. Account deletion can be accessed within the app. Upon your request, we will temporarily disable your account to prepare for removal. During this time you can cancel your deletion request and we will resume your account. Upon the end of 30 days, we will use commercially reasonable efforts to remove your data from our servers. Please note, some information may remain in archived/backup copies for legal purposes or required by law (for instance, some “traffic data” may be kept for one year to comply with statutory data retention obligations).
Policy & Term Updates
We may change and update this Privacy Policy from time to time, and you should regularly check the App for the most up-to-date version. Should you have any questions regarding the content, please feel free to contact us by using our contact page.
WE MAY MODIFY THIS PRIVACY POLICY AT ANY TIME, IN OUR SOLE DISCRETION, AND SUCH MODIFICATION SHALL BE EFFECTIVE IMMEDIATELY UPON EITHER POSTING OF THE MODIFIED PRIVACY POLICY ON THE SITE, ON THE APP, OR NOTIFYING YOU. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is collected. AGREE TO REVIEW THIS PRIVACY POLICY PERIODICALLY TO ENSURE THAT YOU ARE AWARE OF ANY MODIFICATIONS. YOUR CONTINUED ACCESS OR USE OF THE SITE AND/OR THE APP SHALL BE DEEMED YOUR CONCLUSIVE ACCEPTANCE OF THE MODIFIED PRIVACY POLICY.
This Privacy Policy is effective as of June 23, 2020.
The Service
The key functionality of Koala is to provide to provide a platform designed to pair individuals (“Users”) together, based on compatibility and other factors, and to enable individuals to chat and communicate online through various media including text and picture sharing (collectively, the “Service”)..
What Koala Collects and Shares About You
By visiting and interacting with Koala, its App and/or its Service, you provide us with Personal Information which may include, but is not limited to, the following: (1) Personally Identifiable Information: may include, without limitation, information provided when you register to use the App and/or the Service, including your unique username, password, name, profile picture, date of birth, phone number, email address, messages to other users of the App and the Service, use information regarding your use of the Service, profile picture that you upload via the App or the Service, and browser information. (2) The information you choose to provide above may be shared with your contacts on our service. You have total control over your profile information and you can access to modify at any time. Your username and profile picture (collectively, your “Profile”) is available to other users of the Service who are connected to you on our service. Your Profile is not discoverable by users who are not in the same invitation group as you (collectively, the “Circle”). You may choose to “block” any user on our platform to prevent unwanted access of your Personal Information. (3)You’ll provide us whatever information you send through the services. Keep in mind that the users you send texts, images, and any other content to can always save that content by various means such as screenshooting and share that outside the app. Although that is against our Community Guidelines and will result in an immediate termination of that users’ account, we are unable to prevent them from doing so at this time. Therefore, don’t send messages or share content that you wouldn’t want someone to save or share, we do not have full control over other users’ behaviour. When you contact Koala Support or communicate with us in any other way, we’ll also collect whatever information you volunteer.
User Contributed Content
When you use our Service, we collect information about which of those services you’ve used and how you’ve used them. We might know, for instance, that you used one of the story stickers in app and the number of times you have used this sticker. Here’s a fuller explanation of the types of information we collect when you use our services: (1) Usage Information. We collect information about your activity through our services. We may collect information including but not limited to how you interact with the services, such as whose story you view or the number of times you commented on stories or posted one. User Contributed Content includes creating or uploading different kinds of content to the App, including without limitation, photos, text, messages, posts, html, URLs, pictures and other content (collectively, “User Contributed Content”), and the metadata that is provided with the content. As you upload User Contributed Content you should be mindful of your privacy as well as the privacy of others. (2) How you communicate with other Koala users, such as their names, the time and date of your communications, the number of messages you exchange with your friends, which friends you exchange messages with the most, and your interactions with messages (such as when you open a message or capture a screenshot). We allow you to share text messages, photos, screenshots, videos and other forms of communications on our service with other users, and if you choose to do so your text messages, photos, screenshots, videos and other communications may be stored on our servers. In addition, if you choose to share these items with other users, we may not be able to remove them from our servers or make them unavailable to anyone you have shared them with. Sending and sharing text messages, photos, screenshots, videos or other communications on our service is your decision. By choosing to share that information, you should understand that you may no longer be able to control how that information is used and that it may become publicly available. We are not responsible for any use or misuse of information you share. (3) Device Information. We collect device-specific information, such as the hardware model, operating system version, unique application identifiers, unique device identifiers, browser type, language, wireless network, none direct display of content moderation, and mobile network information (including the mobile phone number). (4) User content e.g. photos, screenshots, comments, and other materials that you create on the service may also be collected. Your stories are automatically deleted 24-hours after having been posted. We archive the story’s statistics, namely the number of views, the viewers, and number of comments among other things. However, we do not save the actual story picture; that is automatically destroyed from our servers after the 24-hour mark. (6) Information Collected by Cookies and Other Technologies. Like most online services and mobile applications, we may use cookies and other technologies, such as web beacons, web storage, and unique advertising identifiers, to collect information about your activity, browser, and device. We may also use these technologies to collect information when you interact with services we offer through one of our partners, such as commerce features. Most web browsers are set to accept cookies by default. If you prefer, you can usually remove or reject browser cookies through the settings on your browser or device. Keep in mind, though, that removing or rejecting cookies could affect the availability and functionality of our services. To learn more about how we use cookies and your choices, please check out our Cookie Statement. To learn more about how third parties use these technologies on our services, be sure to read the Analytics and Advertising Services Provided by Others section of our privacy policy. (8) Log Information. We also collect log information when you use our website. That information includes, details about how you’ve used our services, device information such as your web browser type and language, access times, pages viewed, IP address, identifiers associated with cookies or other technologies that may uniquely identify your device or browser, and pages you visited before or after navigating to our website. If you contact us by email and other means (Snapchat, Instagram, etc) we may keep a record of your contact information and correspondence and will use these contact info and correspondence if we respond to you.
Automatic Information
We may receive and store certain types of information whenever you interact with us. Koala may automatically receive and record information on our server logs from your browser including your IP address, Koala cookie information, and the information you request. Koala may use this traffic data to help diagnose problems with its server, analyze trends and administer the App and the Service. We may also automatically collect usage information, such as the numbers and frequency of users of our App and Service and their components. Koala may use this data in aggregate form, that is, as a statistical measure, but not in a manner that would identify you personally. This type of aggregate data may enable us to figure out how often customers use parts of the App and the Service, so we can make the App and the Service appealing to as many users as possible. As part of this use of information, we may provide aggregate information, not information about you personally, to our partners about how our users, collectively, use the App and the Service.
Use of Personal Information by Third Parties
Protecting user privacy and personal information is a top priority for us. We process your personal information to improve and enforce our security measures, combat spam, malware, malicious activities, or security risks, and to monitor and verify your identity so that unauthorized users do not access your account with us. Access to any user information is restricted to our employees, contractors, agents, and third-party service providers ONLY whom needs to know the information in order to provide, operate, develop, maintain, support, and optimize the our service experience and security. We use password protection, access logs, and system monitoring to safeguard the confidentiality and security of all user information. Due to the inherent nature of the internet and related technology, we do not guarantee the protection of information under our control against loss, misuse, or alteration.
Publicly Available Information
Please note that certain information, including without limitation, your public user profile information (including username, public photo, etc.), will be available to the Internet's general public if malicious users decide to share your information via screenshots or other methods; therefore you should exercise discretion when using the Service. Personal information disclosed by you may be collected by other third parties or users of such Services and may result in unsolicited messages or may be shared with or disclosed to other third parties. We are not responsible for protecting such information that you may disclose to third parties through our Service (for example, sending your personal telephone number to another user through the Service). To the extent that you use a profile that may be available to others on our Service, you are solely responsible for its content and accuracy at all times. To edit, change, or delete such information, follow the instructions provided on our Service.
Use of Cookies
We may use cookies to manage our users' sessions and to store preferences, tracking information, and language selection. Cookies may be used whether you register with us or not. “Cookies” are small text files transferred by a web server to your device’s internal storage, therefore stored on your computer. The types of information a cookie collects include the date and time you visited, your browsing history, your preferences, and your username. In some instances, our third party service providers may use cookies. We cannot control or access cookies used by third party service providers. This Privacy Policy covers only Cookies used by us, and not any cookies used by third parties. You have the ability to either accept or decline the use of cookies on your computer, whether you are registered with us or not by clicking ok in the web site pop up window related to the use of cookies. Typically, you can configure your browser to not accept cookies. However, declining the use of cookies may limit your access to certain features of the App and the Service, including without limitation, certain interactive features of the App.
Transference of Service
If Koala or its assets are acquired, member information would be one of the assets that is transferred or acquired by a third party.
Children's Privacy
Koala does not direct the App or its Service at children under 13 years of age, and the App and the Service are not intended to be viewed or used by them. Pursuant to the requirements of the Children's Online Privacy Protection Act (“COPPA”) in the United States, Koala will not knowingly collect personally identifiable information from children under the age of 13 without first obtaining parental consent, and to the extent such information is inadvertently collected, Koala will make every commercially reasonable effort to obtain permission from the child's parent and/or permanently delete the information once it has actual knowledge of such collection. Children should always get permission from their parents before providing any information about themselves (including without limitation first and last names, home addresses, e-mail addresses, telephone numbers and dates of birth) to others, whether via the Internet or any other means.
Government Requests for Information
We may notify affected users of any emergency government or law enforcement requests for their account information, however, we are not required to do so and may, in fact, be precluded from doing so by applicable law. Furthermore, we may disclose account information to a government agency or to law enforcement in response to a valid emergency disclosure request. In connection with any such request, we will require that any such law enforcement or government agency comply with basic principles of free expression, clearly state the legal reason for ascertaining the requested information, and respect the security and infrastructure of the App and the Service by not building any security kinks into our backend. Koala will evaluate all emergency disclosure requests on a case-by-case basis in compliance with relevant law. Furthermore, if Koala receives information that provides us with a good faith belief that there is an exigent emergency involving the danger of death or serious physical injury to a person, we may provide information necessary to prevent that harm, if we have it. We may not comply with requests for a variety of reasons, including, but not limited to, a request that fails to identify a Koala account or a request that is overly broad, in which case we may seek to narrow that request. Koala will comply with all applicable laws regarding any government or emergency request for information.
Email Contact
Accepting our privacy policy, you give the express consent to Koala to contact you and/or send to you commercial communications by any means, including electronic communications, to inform about our products, services, offers, or any commercial content related to us or our products or services which, at Koala's discretion, may be interesting to you. If you do not want to receive commercial communications, you can always opt-out by following the unsubscribe instructions provided in each such communication. [To opt-out of commercial communications sent by any medium, including third party social networks, you can opt-out at any time by logging into the website/app and adjusting your user preferences in your account profile by unchecking the relevant boxes.] Please note that even if you opt-out from receiving commercial communications, you may still receive administrative communications from Koala, such as transaction confirmations, notifications about your account activities (e.g., account confirmations, password changes, etc.), and any other important announcements.
Account Information Access and Deletion
Access and Updates. We strive to let you access and update the personal information that we have about you. There are limits though to the requests we'll accommodate. We may reject a request for a number of reasons, including, for example, that the request risks the privacy of other users or is unlawful. You can access and update your account information right in the app by visiting the app's Settings page. If you need to access, update, or delete any other personal information that we may have, you can put in a request here. Because your privacy is important to us, we may ask you to verify your identity or provide additional information before we let you access or update your personal information. You can also remove our service from your mobile device or process account deletion. Revoking Permissions. If you change your mind about our ongoing ability to collect information from certain sources that you have already consented to, such as your phonebook, camera, photos, or location services, you can simply revoke your consent by changing the settings on your device if your device offers those options, but this may result in certain services to lose full functionality. Account Deletion. You can remove your data anytime you want. Account deletion can be accessed within the app. Upon your request, we will temporarily disable your account to prepare for removal. During this time you can cancel your deletion request and we will resume your account. Upon the end of 30 days, we will use commercially reasonable efforts to remove your data from our servers. Please note, some information may remain in archived/backup copies for legal purposes or required by law (for instance, some “traffic data” may be kept for one year to comply with statutory data retention obligations).
Policy & Term Updates
We may change and update this Privacy Policy from time to time, and you should regularly check the App for the most up-to-date version. Should you have any questions regarding the content, please feel free to contact us by using our contact page.